Boost Digital Resilience to Win Customer Loyalty
Whether it’s new store formats, omnichannel customer journeys, self-service experiences, and data-driven personalization, retail is always evolving. To keep up, your business operations need to be just as agile– and that starts with proactive incident resolution.
Key Use Cases in Retail
Detect and Resolve Issues Before They Impact Transactions and Customer Experience:
From failed POS terminals to internet slowdowns, Friday identifies and fixes problems before they hinder clients’ checkout experience or delay orders.
Keep Digital Store Systems Always-On:
Friday keeps in-store networks, payment devices, and Wi-FI systems stable– so your team can stay focused on delivering great customer experiences.
Deliver Seamless Omnichannel Experiences:
Friday prevents downtime from ruining the customer journey through real-time performance monitoring across mobile apps, e-commerce sites, and cloud services.
Improve Supply Chain Reliability:
Monitor and support backend systems powering logistics, inventory, and warehouse infrastructure– so you never lose track of fulfillment workflows.
Protect Perishable Product & Surveillance Inventory:
Friday monitors refrigeration, camera, and sensor systems in real-time—alerting teams to outages, malfunctions, or connectivity drops before they result in spoiled inventory or lost video footage
Built for Retail’s Unique Infrastructure Needs
Easy integration with your cloud, edge, and legacy store tech
Role-based access for corporate vs store-level teams
No sensitive customer data is stored on Friday devices
Fast, zero-friction rollout across hundreds of store locations
AI-Powered Retail Monitoring in Action
Discover, monitor, and triage mission-critical issues that disrupt your store’s ability to operate.
Friday ingests device and performance data across all store endpoints, eliminating blind spots in distributed IT environments.
Alerts are triaged and either resolved automatically or escalated with full diagnostics– ensuring only the right alerts reach your team.
Custom logic in Friday can automatically dispatch a technician, restart a device, or roll back a faulty configuration– all done from a single dashboard without store-level intervention.