Friday can call third-party applications in real time by communicating with an application’s REST API. Some third-party applications also support deeper integrations, enabling a more detailed level of action.

Yes. Friday can perform simple integration by simply sending emails to existing support domains with custom subject and body information. Deeper integration through ticketing system APIs is available within incident response flows themselves.

Friday can detect, triage, and either resolve or escalate support issues such as device downs, internet connectivity issues, layer 1 cable problems, Windows server events, internet site reachability, power supply failures, switch fan tray issues, camera image quality issues, and more.

Friday follows a simple per-site, per-month licensing model. Each site is equipped with the appropriate Friday appliance, supporting 2,000, 3,000, or 4,500 devices. Appliances can then be licensed for 1, 3, or 5 years.

The Friday appliance can be deployed and live within minutes. Once it is online and connected to the Friday cloud, most environments can be built in minutes or hours, depending on their size and complexity.

Friday’s pre-sales team can assist with deployment and initial setup. For any ongoing support requests or additional assistance, please contact Friday Technical Support at [email protected]